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Terms of Service

Last updated: April 2026 | Suntew Business Solutions, Mangalore

1. Services Provided

Suntew Business Solutions provides business consulting services including ISO certification consulting, trademark registration, company registration, MSME registration, CE Mark, FSSAI license, and Import Export Code (IEC) registration. We act as a professional intermediary between clients and government authorities — we do not guarantee approval of applications as final decisions rest with the relevant government body.

2. Client Responsibilities

  • Provide accurate, complete, and genuine documents as required for each service
  • Disclose all relevant information about your business that may affect the application
  • Respond promptly to requests for additional information or documents
  • Pay professional fees and government fees as agreed before or during service delivery

3. Payment Terms

Professional fees are payable to Suntew Business Solutions. Government fees (paid to IP India, MCA, FSSAI, etc.) are separate and payable directly to the government portal. Fees quoted are for the specific service scope discussed. Additional government objections, appeals, or scope changes may attract additional professional charges, which will be communicated in advance.

4. Timelines

Processing timelines stated on our website and in our communications are indicative and based on current government processing speeds. We do not guarantee timelines as they are subject to government authority processing. We commit to filing your application promptly upon receipt of complete documents and fees, and to keeping you updated at every stage.

5. Refund Policy

If Suntew is unable to file your application due to reasons within our control, a full refund of our professional fee will be provided. Government fees once paid are generally non-refundable as per government policy. Refunds are not provided if an application is rejected due to ineligibility of the applicant or inaccurate information provided by the client.

6. Limitation of Liability

Suntew Business Solutions is liable only for professional fees paid to us. We are not liable for any consequential, indirect, or business losses arising from government decisions, processing delays, or rejection of applications.

7. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Mangaluru, Karnataka.

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